Vellkie Privacy Policy — Our firm commitment to protecting your data

1 Introduction & Scope

Vellkie is a popular online gaming platform in Bangladesh offering Sports Betting, Live Casino, slots, and a range of entertainment services. We understand how sensitive your personal data is, which is why Vellkie's Privacy Policy is built on complete transparency.

This Privacy Policy applies when you visit the Vellkie website, create an account, play games, make deposits or withdrawals, or use any of our services. By using our platform, you agree to this Privacy Policy.

Vellkie's Privacy Policy is built on international data protection standards. We believe every user has the right to privacy, and ensuring that right is our commitment.

2 What Information We Collect

Vellkie collects various types of data — some provided directly by you, and some collected automatically. A detailed breakdown is provided below.

• Name & Address: Full name, date of birth, and current address provided at account registration.
• Contact Details: Email address and mobile number.
• Identity Document: A copy of your National ID (NID) or passport is required for KYC verification.
• Banking Information: Payment method details (bKash, Nagad, Rocket number) — but never any PIN or password.

• Device Information: IP address, device type, operating system, and browser.
• Usage Data: Pages you visited, time spent on site, and games you played.
• Transaction History: Complete records of deposits, withdrawals, and betting activity.
• Cookie Data: Session cookies and preference-related data.

3 How We Collect Information

Vellkie collects your data through several methods, and we are fully transparent about each one.

• Provided Directly: When filling out the registration form, uploading KYC documents, contacting support, or participating in promotional forms.
• Automatically Collected: When you log in or play on the Vellkie platform, our servers automatically record certain technical information.
• Payment Processing: Transaction details received from payment providers during deposits and withdrawals.
• Third-Party Verification: Where necessary, information is verified through identity verification services.

4 Purpose of Data Use

Vellkie uses the data collected from you only for specific and legitimate purposes, as detailed below.

• Account creation, management, and verification.
• Keeping deposit, withdrawal, and betting services running smoothly and without interruption.
• Storing gaming history and transaction records.
• Providing customer support and resolving complaints.

• Detecting and preventing fraud, money laundering, and illegal activities.
• Compliance with legal and regulatory obligations.
• Monitoring user behavior to ensure responsible gaming.
• Preventing minors from accessing the platform.

• Providing personalized game recommendations based on your preferences.
• Informing you of relevant promotions and bonus offers.
• Analyzing and improving platform performance.
• Sending important updates, security alerts, and account notifications.

5 Data Storage & Security

Vellkie uses industry-leading technology to keep your data secure. Our security infrastructure is protected across multiple layers.

• SSL/TLS Encryption: All data transmissions use 256-bit SSL encryption, equivalent to banking-grade security standards.
• Data Encryption: Stored sensitive data is protected with AES-256 encryption.
• Firewall & DDoS Protection: An advanced firewall system guards against cyber attacks.
• Two-Factor Authentication (2FA): Two-factor authentication on login for added security.
• Regular Security Audits: Regular system audits conducted by independent security experts.

Your data is stored in secure data centers. Our servers are monitored around the clock and backed up regularly to prevent any risk of data loss.

6 Sharing Information with Third Parties

Vellkie may share data with third parties only in specific circumstances and under strict conditions.

• Payment Provider: Only the information required to process transactions with bKash, Nagad, Rocket, and banks.
• Game Provider: Minimum data required to operate games.
• Identity Verification Service: Licensed verification provider for KYC processing.
• Legal Authorities: Where required by court order or legal obligation.
• Regulatory Authority: To regulatory authorities as required under licensing conditions.

• Selling data to advertisers or marketing agencies for commercial purposes.
• Sharing data with any unauthorized third party without your consent.
• Sharing data with other gaming platforms.

All our third-party partners operate under strict data protection agreements and may only use your data for specified purposes.

7 Cookies & Tracking Technologies

The Vellkie website and app use cookies and similar tracking technologies to enhance your experience.

• Essential Cookies: Essential for login sessions and security. The platform will not function without these.
• Functional Cookies: To remember your language preferences and game settings.
• Analytics Cookies: To analyze platform performance.
• Marketing Cookies: To show you relevant promotions — you can opt out at any time.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

8 Your Rights Regarding Your Data

Vellkie believes you should have complete control over your own data. Your rights are detailed below.

9 Protecting Children's Privacy

Vellkie strictly prohibits all services for users under 18. We do not knowingly collect or store any personal data from minors.

• Age verification is mandatory at the time of registration.
• Additional identity verification may be requested if suspicious activity is detected.
• Any account identified as belonging to a minor is immediately closed and all associated data is deleted.
• Parents or guardians may request the closure of a minor's account.

10 Policy Updates & Contact

Vellkie may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via email or an in-platform notification.

Continued use of the platform after any policy change will be considered your acceptance of the updated policy. We recommend reviewing this page regularly.

For any privacy questions, complaints, or requests to exercise your rights, please contact us:

• Email: [email protected]
• Response Time: Within 72 hours (business days)
• Data Protection Officer: [email protected]